Customer Service Apprentice

Brief overview of the role

This is a fantastic opportunity for an individual to join the Internal Sales team at a market leading fire and CO detection company.

Closing Date

Monday 03rd September 2018

Apprenticeship Summary

Working Week

Monday – Thursday 08:30 – 17:00

Friday 08:30 – 16:30

Total hours per week: 37.5

Weekly wage


Expected Apprenticeship duration

15 Months

Possible start date

Monday 01st October 2018

Apprenticeship Level

Intermediate Level Apprenticeship


1 available

 Vacancy description

As a part of the Internal Sales team within a market leading organisation, the successful applicant will have the following responsibilities:

  • Providing external and internal customers with a market leading service offer
  • Processing orders electronically
  • Providing support to the Sales Office Manager when required
  • Undertaking general office administration such as answering the phone and dealing with enquiries
  • Providing administration support e.g. sending emails to clients
  • Record handling using our CRM system
  • Digitising client records
  • Data entry and report generation

Please note that this list is not exhaustive and the successful applicant may be required to undertake additional duties as required.

Personal qualities

The successful applicant will be:

  • Self-motivated with a desire to succeed
  • Punctual and reliable
  • Able to prioritise and work to deadlines and other time pressures
  • Organised and methodical with high levels of attention to detail
  • A good communicator, able to digest and relay information verbally and in writing

Desired qualifications

  • The successful applicant should be numerate with a good grasp of English language and will preferably have achieved a grade C/4 in GCSE or equivalent in maths and English
  • Any IT qualifications or general IT competence e.g the use of Microsoft packages, or Sage will be advantageous

Future prospects

It is hoped that the successful applicant will continue to work on a permanent basis with Aico following completion of the apprenticeship (this will be dependent upon performance throughout the duration of the apprenticeship programme).

If it transpires that continued employment with Aico is not the preferred option, the training, experience and qualifications gained throughout the apprenticeship will stand the apprentice in very good stead to gain future employment.

Things to consider

This vacancy is being managed by SBC Training on behalf of this company. By submitting your application, you are consenting to allow SBC Training and Aico to contact you in connection with your application. Your details will not be shared with third parties.

Questions for candidate

  1. Please explain why you think you would be the best choice for the position of Customer Service Apprentice at Aico.
  2. Please explain why you are interested in a customer service role and outline any experience that you have had.


About the employer

Aico Ltd is a UK market leader in fire and CO detection, pioneering new technologies and offering high quality smoke and Carbon Monoxide alarms. All alarms have been designed, developed and manufactured at their factory in Shannon, Ireland ensuring that Aico alarms meet UK standards and offer a wide range of sensor types to ensure every home is protected.


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