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Case Study: The customer journey from initial meeting to aftercare

21 November 2018

At Aico, we pride ourselves on not only being a Fire and Carbon Monoxide Alarm distributor, but “going the extra mile” in terms of the extra services we offer to our customers. This is to help ensure projects run smoothly from concept to aftercare.

Our Regional Specification Managers (RSMs) carry out a 360-degree support role to achieve this. Their role is to fully support Registered Social Landlords and Housing Associations all the way through from specification, to training their contractors for installation and beyond to maintenance and after support.

To demonstrate a typical Aico customer journey, Lilu Miah, Building Surveyor for Peabody Housing Association, London, talks us through how a tower block specification was supported by his RSM, David Cunningham. David and Lilu have been working together for 18 months to ensure that the outcome was cost effective and met the requirements for Peabody, also ensuring minimal disruption for their Tenants.

Lilu and David talk about their experiences of working together in this short video.

Not sure who your RSM is? Use the Contact Us page on our website to find out who your RSM is and how they can support you. We would like to take the opportunity to thank Lilu Miah and Peabody for their time and support for this video.