Our new City & Guilds Assured Qualification provides a comprehensive insight into Domestic Fire and CO alarm systems. Find out more.

Tune in for the latest episode of Aico TV!

Going live on Thursday 30th June at 2pm

Subscribe to our channel

The customer journey from initial meeting to aftercare

Written by:
Alex Garmston
Posted On:
4th February 2019
Case Study

At Aico, we pride ourselves on not only being a Fire and Carbon Monoxide Alarm distributor, but “going the extra mile” in terms of the extra services we offer to our customers. This is to help ensure projects run smoothly from concept to aftercare.

Our Regional Specification Managers (RSMs) carry out a 360-degree support role to achieve this. Their role is to fully support Registered Social Landlords and Housing Associations all the way through from specification, to training their contractors for installation and beyond to maintenance and after support.

To demonstrate a typical Aico customer journey, Lilu Miah, Building Surveyor for Peabody Housing Association, London, talks us through how a tower block specification was supported by his RSM, David Cunningham. David and Lilu have been working together for 18 months to ensure that the outcome was cost effective and met the requirements for Peabody, also ensuring minimal disruption for their Tenants.

Lilu and David talk about their experiences of working together:


Not sure who your RSM is? Use the Contact Us page on our website to find out who your RSM is and how they can support you. We would like to take the opportunity to thank Lilu Miah and Peabody for their time and support for this video.

Related News

View all News and Events
AccountabilityAirplane arrow_downArrow Left Arrow Right audiobattery bedroom-fill bedroom bell blocks book_open books bulb calendar-time calendar cart Error circle-validclock cloud-upload cloud comments crossdata_download detectorsdining-room-fill document download-thin download exclamation filter fire-cloud firegarage-fill garagegatewayGroup-385guaranteegw-dashboard-red gw-doc-red gw-notifications-red gw-property gw-reduce gw-smartlink-red gw-time-red gw-wifi-red hallway-fill hallwayshand-heart hash headset hobicon-digital icon-easi-fit icon-sensor icon-switch icon-wireless key kitchen-fill kitchenlanding-fill landingslaptop launch living-room-fill living-roomloan location-pin loft-fill loftnetwork no-cable opening_times Passionpeople Phone play position-pin pound-sign power presentation reading real-estate Safer-Communitiessalary savings search settings Share-Geniusshare sheild smoke-alarm social_facebooksocial_googleplussocial_instagramsocial_linkedin_altsocial_linkedinsocial_pinterestsocial-share social-tiktoklogo-twitter-glyph-32social-youtube spanner stairstail-left tail-right Team-Workticktrash Trustupdate-phone user warning-sign wifi-protected