We aim to offer all the support you need, whatever role you have in domestic alarm selection, distribution and installation.
From our expert technical help line and dedicated team of Regional Specification Managers to our award-winning training scheme for contractors and electricians, we are here to offer our help, support and guidance.
Our Internal Sales team are always on hand to help with customer queries, available to provide excellent service over the phone, offering guidance on product selection and compatibility, alarm siting and basic alarm maintenance. Our knowledgeable team is also responsible for processing orders, efficiently and accurately.
If you require technical advice, our Technical team is here to support you with any questions you have about our alarms and accessories. From guidance on standards and regulations to installation advice, our Technical team can answer your questions; available by phone, email, live chat or video call.
Expert Installer is a training scheme run by Aico to ensure Electrical Contractors have all the information they need to install domestic Fire and Carbon Monoxide Alarm Systems. Our Expert Installer training scheme is CPD accredited, allowing you to earn one hour of CPD time.
One of our core values is creating safer communities, so we have increased our support for the Fire and Rescue Service, offering free support and the use of our facilities to the 52 Fire and Rescue Brigades in the UK. The support includes FIA approved CPD training based on BS 5839-6:2019+A1:2020, use of Mobile Training and Demonstration Units, access to office space at our Centre of Excellence and tenant safety packs.