Our HomeLINK Environmental Sensors are now available! Find out more about our latest innovation in home life safety

Aico TV: Episode 22

28th October 2021 | 2.00 - 3.00 pm

Learn More
1
Days
2
Hours
12
Minutes
4
Seconds

The Role of Aico Internal Sales

Aico Internal Sales
Written by:
Louise Cowling
Posted On:
10th August 2020
Category:

My name is Emma Ferguson and I have worked in the Internal Sales department at Aico since April 2003 – 17 years! I am one of ten members of the team.

__________________________________

The role of an Aico Internal Sales team member is to provide excellent customer service. We make sure that our customers are given the best support and guidance, in a friendly and easy to understand manner.

__________________________________

The two main priorities for Internal Sales are answering the phone and processing orders.

The phones are always busy; this year, to date, we have received 36,660 calls!

When we answer a call we don’t know which of our customers we are going to get but feedback has shown that they appreciate the human touch of a person being at the end of the phone when so many companies opt for automated services.

The call could be an electrical contractor looking for advice on sensor types, a wholesaler with a query for an order or a homeowner/tenant that needs help with a beeping alarm.

We have extensive product knowledge and understanding of standards, regulation and legislation in the sector thanks to the continuous training provided to us by our Technical Department, meaning we are able to deal with almost any query.

No matter who is on the end of the phone, it is our job in Internal Sales to provide the best support and guidance.

__________________________________

When it comes to orders, we can process up to 300 each day – 30,086 in the past 7 months! As in any busy office, we have KPI’s to work towards with one of the most important being accuracy. As a team, our accuracy rate stands at 99.82% which we strive to improve on each month.

__________________________________

Internal Sales are also responsible for managing bookings for our Mobile Training and Demonstration Units and our brand-new Centre of Excellence, a state-of-the-art training facility at our Head Office. We take care of all the behind the scenes organising to make sure our guests have a seamless day of training.

__________________________________

No two days are ever the same within Internal Sales.

__________________________________

By Emma

Emma enjoys gaming, listening to music and collects anything to do with Tomb Raider & Lara Croft.

Related News

View all News and Events
AccountabilityAirplane arrow_downArrow Left Arrow Right audiobattery bedroom-fill bedroom bell blocks book_open books bulb calendar-time calendar cart Error circle-validclock cloud-upload cloud comments crossdata_download detectorsdining-room-fill document download-thin download exclamation filter fire-cloud firegarage-fill garagegatewayGroup-385guaranteegw-dashboard-red gw-doc-red gw-notifications-red gw-property gw-reduce gw-smartlink-red gw-time-red gw-wifi-red hallway-fill hallwayshand-heart hash headset hobicon-digital icon-easi-fit icon-sensor icon-switch icon-wireless key kitchen-fill kitchenlanding-fill landingslaptop launch living-room-fill living-roomloan location-pin loft-fill loftnetwork no-cable opening_times Passionpeople Phone play position-pin pound-sign power presentation reading real-estate Safer-Communitiessalary savings search settings Share-Geniusshare sheild smoke-alarm social_facebooksocial_googleplussocial_instagramsocial_linkedin_altsocial_linkedinsocial_pinterestsocial-share social-tiktoklogo-twitter-glyph-32social-youtube spanner stairstail-left tail-right Team-Workticktrash Trustupdate-phone user warning-sign wifi-protected