From Insight to Action: Aico’s Latest Features for Landlords and Residents
Our mission is to empower housing providers with the tools they need to improve resident wellbeing, meet regulatory requirements, and manage homes more effectively. On 1st October, we’re releasing a set of features on our HomeLINK Portal, designed to help you do exactly that – combining deeper resident engagement with the data capture you need for compliance.
Introducing the Get to Know You Survey
The new Get to Know You survey allows landlords to capture vital information about homes and residents directly through the HomeLINK App for Residents.
With just a few taps, residents can update details such as:
- The home’s archetype
- Number of occupants
- Age ranges of residents
- Rooms within the property
This data helps landlords triage damp and mould risks more accurately, ensuring cases are prioritised based on real need. Surveys are sent as push notifications via the HomeLINK App for Residents, and reminders can be issued to increase response rates. To keep insights fresh, surveys can be resent after 10 days or more, helping landlords maintain up-to-date case information throughout the lifecycle of an issue.
In short: better resident input, better decisions, better outcomes.
Case Creation: Supporting Scottish Housing Regulator (SHR) Requirements
Alongside the survey, we are releasing the first step in our enhancements to case creation, supporting Scottish landlords with upcoming reporting requirements in the Annual Return on the Charter (ARC).
This initial release focuses on capturing two essential data points during case creation:
- Is the property currently void?
- Is the property a new build within its defect’s liability period?
These updates lay the foundation for accurate compliance reporting and reflect the complexities of ARC metrics that Scottish landlords must comply with from April 2026.
Building for the Future
The Get to Know You survey and Case Creation enhancements are just the beginning. In the coming months, we’ll continue to roll out additional functionality, including:
- More granular case statuses
- Timeline-specific intervention data
- Automated metric calculations aligned with SHR reporting
This phased approach ensures customers can start realising value immediately while knowing there’s a clear roadmap ahead.
What This Means for You
- For landlords: richer data, stronger compliance, and more confident decision-making
- For residents: a simple way to share important information and help shape safer, healthier homes
- For the sector: another step towards risk-based prioritisation and smarter resource allocation
Next Steps
Both features will be available to all customers from 1st October. If you’d like support in getting started, our contact your local Relationship Manager here.
