Learn all about the proposed Fire & CO Legislation & Building Regulation changes in Northern Ireland.

Service

We pride ourselves on offering market leading levels of service to our customers.

As the company has grown, all parts of our ordering and dispatch process have been reviewed and refined from a customer perspective, to make sure that the same exceptional standards are achieved throughout the whole process.

We are committed to developing new products and technologies, paying attention to every detail – our aim is to do the same with our service and create a smooth ordering process for our customers, considering customer service at all points.

Our team of experienced Regional Specification Managers provide support across the UK.

The aim of the team is to assist customers by ensuring they have all the information they need to select the right alarms and technologies for their projects.

Our Regional Specification Managers also work closely with all our Distributors. This can range from in-branch marketing support to training for the whole branch and they are also on hand to handle any specialised orders that need extra attention.

Find a Regional Specification Manager

Expert Internal Teams

Our Internal Sales Team are available to provide excellent service over the phone and can offer advice on product selection and compatibility, alarm siting and basic alarm maintenance. This knowledge enables them to process orders efficiently and accurately, ensuring that customer service levels remain high.

The busy Warehouse Team finish off the order process. Like many of the team at Aico, some of our Warehouse colleagues have been with the company for over 15 years, so they have excellent product knowledge. The streamlined picking and packing process ensures that customers receive their alarms and accessories as quickly as possible.

We’re Here To Help

Find the information you need in our library of educational and informative resources.

FAQs
Send Us A Message:
enquiries@aico.co.uk
Give Us A Call:
01691 664 100
AccountabilityAirplane all_in_onearrow_downArrow Left Arrow Right audiobattery bedroom-fill bedroom bell blocks book_open books bulb calendar-time calendar cart Error circle-validclock cloud-upload cloud comments crossdata_download detectorsdining-room-fill document download-thin download exclamation filter fire-cloud firegarage-fill garagegatewayGroup-385guaranteegw-dashboard-red gw-doc-red gw-notifications-red gw-property gw-reduce gw-smartlink-red gw-time-red gw-wifi-red hallway-fill hallwayshand-heart hash headset hobicon-digital icon-easi-fit icon-sensor icon-switch icon-wireless infokey kitchen-fill kitchenlanding-fill landingslaptop launch living-room-fill living-roomloan-2 loan location-crosshairlocation-pin loft-fill loftmicrobiology mould_preventionnetwork no-cable opening_times opening-times Passionpeople phone-call Phone play position-pin pound-sign power presentation preventative_maintenancereading real-estate residentsretrofit_validationSafer-Communitiessalary savings search sensor settings-1 settings Share-Geniusshare sheild shield single-position smoke-alarm social_facebooksocial_googleplussocial_instagramsocial_linkedin_altsocial_linkedinsocial_pinterestsocial-share social-tiktoklogo-twitter-glyph-32social-xsocial-youtube spanner stairstail-left tail-right Team-Workticktrash Trustupdate-phone user verified warning-sign wifi-protected