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We fully understand that exceptional support is just as important as producing high quality alarms and accessories.

We aim to offer all the support you need, whatever role you have in domestic alarm selection, distribution and installation. From our dedicated team of Regional Specification Managers and technical helpline to our Expert Installer Training and Centre of Excellence, we’ve got you covered.

Regional Specification Managers

Aico’s Regional Specification Managers are there to offer guidance and support for a range of projects.

Over the last 25 years, they have helped support projects including typical two story properties, HMOs, communal flats and assisted living communities. Not only this but they can help you plan alarm replacement programmes and help to integrate Aico domestic alarm systems with other external lifesaving devices, such as Fire Panels, Telecare and Warden Call devices and sprinkler systems. Get in touch with your local Regional Specification Manager.


Aico also offer support to contractors, electricians and maintenance teams who install the alarms.

In 1999, we launched our Expert Installer training scheme offering a free course on alarm installation, system design and much more. This Expert Installer scheme has now trained over 10,000 people ensuring that Aico alarms are correctly fitted. Find out more about becoming an Expert Installer to sign up or find your nearest Expert Installer trained contractor.

Centre of Excellence

In 2015, we opened our Centre of Excellence, a state-of-the-art training, meeting and demonstration facility at our Head Office in Oswestry, Shropshire.

Spread over two storeys the building houses a range of rooms and demonstration areas designed to support customers from across the industry. In it’s first year over 1,200 people visited the Centre and received bespoke training packages. If you would like to know more about our Centre or book a visit, go to our Centre of Excellence page or email CentreOfExcellence@aico.co.uk.

Technical Helpline

Our Technical Helpline is available to answer any questions you have about our alarms and accessories.

From beeping alarms and installation queries to interconnection issues and guidance on the standards and regulations, the Technical Team has over 50 years of combined experience. If you have any questions you can call the Technical Team on 01691 664100 or email technical@aico.co.uk.

Guides and Publications

We also have a wide range of supporting literature to help our customers.

The Electrical Contractors’ Handybook has been an industry favourite for years, covering everything that’s needed to select, install and maintain alarms. We also have brochures on all the new technologies and alarm series, standards and regulations and guides for landlords. If you would like more information on our support documents and apps, please visit the Publications area.

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