Welcome to Episode 17 of Aico TV! We begin with a panel discussion regarding the Smart Home Healthy Home project, chaired by our National Sales Manager, Daniel Little. We have some great panellists, including Richard Bould Technical Manager at Yorkshire Housing, Daniel Hardy Project Lead, Housing of the Future at Leeds City Council, Jessica Kuznia Innovation Analyst at Yorkshire Housing, and our very own Jordan Toulson Product Manager at HomeLINK. Next, our Operations and Learning & Development Manager, Lee Duffy, examines the impact of the Covid-19 pandemic and the measures taken throughout the distribution network that ensured continuity within the sector. Lee speaks to Andy Crockett Managing Director at TWC Parcel Collection Services, David Brown Managing Director at UPN, Colin Rann Operations Director at APC and Lydia Hopley, QHS&E Administrator about their experiences. In the last segment, our Relationships Manager Tina Mistry is joined by Lord Porter of Spalding and Robert Chilton of Cratus Communications. Together, they discuss The Hackitt Report, the Golden Thread and Lord Porter’s views on the changing landscape of the sector. We finish the episode with an FAQ delivered by our Product Development Executive, Samuel Marston, who explains how to remove a product from a SmartLINK Gateway system.